Privacy Policy

When you visit our website, applications or register for our services, we may collect personal information and any other information relating to you in which you may provide “Personal Information”.
We will only collect information which is necessary, relevant and adequate for the purpose you are providing it for.

The information we collect includes some or all of the following:

1. Name (including title);
2. Address and/or location
3. Phone number;
4. Date of birth;
5. Email address;
6. The date and time you used our services;
7. The pages you visited on our website and how long you visited us for;
8. Your IP address;
9. The internet browser and devices you are using;
10. Cookie, Pixels or Beacon information
11. The website address from which you accessed our website;
12. Details of any transaction between you and us;
13. Where you engage with us in a business context, we may collect your job title, company details (including email addresses and telephone numbers);
14. Any information within correspondence you send to us.

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with your personal information.

In these situations, we will only process personal information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.

There are various ways in which we may use or process your personal information. We list these below:
Where you have provided your consent, we may use and process our personal information to contact you from time to time about promotions, events, products, services or information which we think may be of interest to you.

You can withdraw your consent at any time by contacting us on the details provided within the ‘How can you manage the personal information we hold about you’ section below or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.

• Contractual performance

We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchase and other transactions entered into with us.

•  Legitimate interests

We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.

Processing necessary for us to support customers with sales and other enquiries:

a) To respond to correspondence you send to us and fulfil the request you make to us (for example: service requests, seminars, marketing materials and software requests, brochure requests or information about specific products);

Processing necessary for us to respond to understanding customers’ needs:

b) To analyse, evaluate and improve our products and services so that your visit and use of our website, applications, customer service are more useful and enjoyable (we will generally use data amalgamated from many people so that it doesn’t identify you personally);

c) To undertake market analysis and research (including contacting you with customer surveys) so that we can better understand you as a customer and provide tailored offers, products and services that we think you will be interested in. We will only send marketing communications to you if you have provided your consent for us to do so or which we have obtained in the ways mentioned in the paragraphs above;

d) For product development purposes (for example to improve product quality, performance and safety);

e) In some cases we may use automated methods to analyse, combine and evaluate information that you have provided to us (including the sharing of your personal information within our group companies). We collect and analyse this information in this way so that we can deliver the most appropriate customer experience to you by tailoring and making relevant all our service and communications;

Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns

f) To send you marketing information from time to time after you have purchased a product or service from us or made a purchasing enquiry, or requested a brochure or other information of interest. We will only contact you with information about our own products and services (and in ways the law allows), which we hope you will like. You have the right to object to us sending you this information at any time;

g) To contact you from time to time with marketing information (unless you object) if you have expressly indicated to us that you are acting on behalf of a business or where we have obtained your business contact details from our authorised reseller network or an online or public business directory. In relation to any such information we send by email,, we will include an option allowing you to object to receiving future messages by unsubscribing.

h) To identify and record when you have received, opened or engaged with our website or electronic communications;

i) To administer competitions and promotions that you entered with us from tie to time and to distribute prizes;

Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively

j) To verify the accuracy or information that we hold about you and create a better understanding of you as a customer;

k) For network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access;

l) To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);

m) To inform you of updates to our terms and conditions and policies.

•  Legal obligation

We may process your personal information to comply with our legal requirements or dialogue with regulators as applicable, which may include disclosing your personal information to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with your personal information.

In these situations, we will only process personal information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.

There are various ways in which we may use or process your personal information. We list these below:
Where you have provided your consent, we may use and process our personal information to contact you from time to time about promotions, events, products, services or information which we think may be of interest to you.

You can withdraw your consent at any time by contacting us on the details provided within the ‘How can you manage the personal information we hold about you’ section below or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.

• Contractual performance

We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchase and other transactions entered into with us.

•  Legitimate interests

We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.

Processing necessary for us to support customers with sales and other enquiries:

a) To respond to correspondence you send to us and fulfil the request you make to us (for example: service requests, seminars, marketing materials and software requests, brochure requests or information about specific products);

Processing necessary for us to respond to understanding customers’ needs:

b) To analyse, evaluate and improve our products and services so that your visit and use of our website, applications, customer service are more useful and enjoyable (we will generally use data amalgamated from many people so that it doesn’t identify you personally);

c) To undertake market analysis and research (including contacting you with customer surveys) so that we can better understand you as a customer and provide tailored offers, products and services that we think you will be interested in. We will only send marketing communications to you if you have provided your consent for us to do so or which we have obtained in the ways mentioned in the paragraphs above;

d) For product development purposes (for example to improve product quality, performance and safety);

e) In some cases we may use automated methods to analyse, combine and evaluate information that you have provided to us (including the sharing of your personal information within our group companies). We collect and analyse this information in this way so that we can deliver the most appropriate customer experience to you by tailoring and making relevant all our service and communications;

Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns

f) To send you marketing information from time to time after you have purchased a product or service from us or made a purchasing enquiry, or requested a brochure or other information of interest. We will only contact you with information about our own products and services (and in ways the law allows), which we hope you will like. You have the right to object to us sending you this information at any time;

g) To contact you from time to time with marketing information (unless you object) if you have expressly indicated to us that you are acting on behalf of a business or where we have obtained your business contact details from our authorised reseller network or an online or public business directory. In relation to any such information we send by email,, we will include an option allowing you to object to receiving future messages by unsubscribing.

h) To identify and record when you have received, opened or engaged with our website or electronic communications;

i) To administer competitions and promotions that you entered with us from tie to time and to distribute prizes;

Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively

j) To verify the accuracy or information that we hold about you and create a better understanding of you as a customer;

k) For network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access;

l) To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);

m) To inform you of updates to our terms and conditions and policies.

•  Legal obligation

We may process your personal information to comply with our legal requirements or dialogue with regulators as applicable, which may include disclosing your personal information to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.

We take all reasonable measures to safeguard your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no data transmission over the Internet or site can be guaranteed to be 100% secure. As a result, where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

To ensure the security and confidentiality of personal information that we collect online, we use data networks protected, inter alia, by industry standard firewall, browser certification technology, limited access and the use of passwords.

We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us, we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.

We will keep your information for as long as is necessary for the processing purpose(s) for which they were collected and any other permitted linked purpose (for example certain transaction details and correspondence may be retained until the time limit for claims in respect of the transaction has expired or in order to comply with regulatory requirements regarding the retention of such data).

We restrict access to your personal information to those persons who need to use it for the relevant purpose(s). Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised (and the anonymised information may be retained) or securely destroyed.

The exceptions to our retention periods are where:

• The law requires us to hold your personal information for a longer period, or delete it sooner;
• Where you have raised a complaint or concern regarding a product or service offered by us;
• You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law (see further How can you manage the personal information we hold about you).

You can read our cookie policy here.

You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given to us and ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested).

If you have any questions in relation to our use of your personal information, you should first contact us as per section 10 below. Under certain conditions, e.g. if you are located within the EEA, you may have the right to:

1. Be informed about what we do with your personal information;
2.  Ask for a copy of the information that we hold about you;
3. Correct and update your information;
4. Delete your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information;
5. Transfer your information in a structured data file (in a commonly used and machine-readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract;
6. Withdraw your consent (where we rely on it);
7. Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object;:If you are unhappy with our use of your personal information or our response to any exercise of these rights, you have the right to lodge a complaint with a data protection regulator in Europe, in particular, in a country you work or live or where your legal rights have been infringed.

   If you contact us, please note the name of the website where you provided the information, as well as the specific information you would like us to correct, update or delete plus a proper identification of you. Requests to delete personal information will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.

We keep our privacy policy under regular review. If we change our privacy policy, we will post the changes on this page, and place notices on other pages of the website, so that you are fully aware of the types of information we are gathering, how we use it and under what circumstances it may be disclosed.

Our website contains links to third party websites which we believe may be of interest to our visitors. However, we cannot guarantee the privacy standards of websites to which we link or be responsible for the contents of websites other than this one and this Privacy Policy applies only to this website and not to websites owned by third parties.

We welcome your views about our websites and our Privacy Policy. If you would like to contact us with any queries or comments, please email us at dataprotection@imi-critical.com.

Depending on where you are located, the “data controller”of your personal information processed by us under this Privacy Policy may be different., if you don’t want us to send you marketing materials (including to opt-out of future marketing) and/or you wish to exercise any of your rights (set out in section 7) all queries should be directed to our e-mail listed above.

Please see for a list of our entities.