Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with your personal information.
In these situations, we will only process personal information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.
There are various ways in which we may use or process your personal information. We list these below:
Where you have provided your consent, we may use and process our personal information to contact you from time to time about promotions, events, products, services or information which we think may be of interest to you.
You can withdraw your consent at any time by contacting us on the details provided within the ‘How can you manage the personal information we hold about you’ section below or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.
We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchase and other transactions entered into with us.
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
Processing necessary for us to support customers with sales and other enquiries:
a) To respond to correspondence you send to us and fulfil the request you make to us (for example: service requests, seminars, marketing materials and software requests, brochure requests or information about specific products);
Processing necessary for us to respond to understanding customers’ needs:
b) To analyse, evaluate and improve our products and services so that your visit and use of our website, applications, customer service are more useful and enjoyable (we will generally use data amalgamated from many people so that it doesn’t identify you personally);
c) To undertake market analysis and research (including contacting you with customer surveys) so that we can better understand you as a customer and provide tailored offers, products and services that we think you will be interested in. We will only send marketing communications to you if you have provided your consent for us to do so or which we have obtained in the ways mentioned in the paragraphs above;
d) For product development purposes (for example to improve product quality, performance and safety);
e) In some cases we may use automated methods to analyse, combine and evaluate information that you have provided to us (including the sharing of your personal information within our group companies). We collect and analyse this information in this way so that we can deliver the most appropriate customer experience to you by tailoring and making relevant all our service and communications;
Processing necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns
f) To send you marketing information from time to time after you have purchased a product or service from us or made a purchasing enquiry, or requested a brochure or other information of interest. We will only contact you with information about our own products and services (and in ways the law allows), which we hope you will like. You have the right to object to us sending you this information at any time;
g) To contact you from time to time with marketing information (unless you object) if you have expressly indicated to us that you are acting on behalf of a business or where we have obtained your business contact details from our authorised reseller network or an online or public business directory. In relation to any such information we send by email,, we will include an option allowing you to object to receiving future messages by unsubscribing.
h) To identify and record when you have received, opened or engaged with our website or electronic communications;
i) To administer competitions and promotions that you entered with us from tie to time and to distribute prizes;
Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively
j) To verify the accuracy or information that we hold about you and create a better understanding of you as a customer;
k) For network and information security purposes i.e. in order for us to take steps to protect your information against loss, damage, theft or unauthorised access;
l) To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
m) To inform you of updates to our terms and conditions and policies.
We may process your personal information to comply with our legal requirements or dialogue with regulators as applicable, which may include disclosing your personal information to third parties, the court service and/or regulators or law enforcement agencies in connection with enquiries, proceedings or investigations by such parties anywhere in the world or where compelled to do so. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.